Literatur

Rainer Kammler
Umfrage des Senats-Umweltauschusses
Lemgo 1996
Larry Wall, Tom Christiansen & Randal L. Schwartz
Programming Perl, 2nd Edition,
O'Reilly & Associates 1996
Jeffrey M. Osier, Brendan Kehoe (Cygnus Support)
Keeping Track
Managing Messages With GNATS - The GNU Problem Report Management System
January 1996
Copyright 1993, 1995 Free Software Foundation, Inc.
Philip Verghis
Help Desk FAQ http://www.duke.edu/%7epverghis/hdeskfaq.htm
Version 3.5, June 1997
North Carolina, 1997
Dave Eaton
Problem Management Tools Summary http://www.iac.honeywell.com/Pub/Tech/CM/PMTools.html
Phoenix, AZ 1997